HOTEL MANAGEMENT

HOSPITALITY MANAGEMENT

By leveraging the depth of our expertise in the hospitality industry, we offer our partners competent management of various hospitality entities from urban landmark properties, exclusive destination resorts, and convention centers to other lodging and real estate developments. Our competences include the following:

HOTEL MANAGEMENT

We specialize in professional hotel management services and offer international management expertise in supporting luxury, premium, and midscale segments of the industry, including full-service hotels, select service hotels, resorts, boutiques, and hotel residences.

In operating hotels, we focus our individual attention on each property to maintain its identity and design concept as well as its efficiency through continuous monitoring; we also endeavour to ensurs a state of optimal performance within the respective hotel category. Our hotel management expertise includes the following:

- Hotel operations
- Finance and accounting
- Sales and marketing
- Revenue management
- Human resources
- Training and development
- Information technologies
- Purchasing
- Maintenance and engineering

BESPOKE MANAGEMENT SERVICES

Finance and Accounting
-
Setup of operational accounting and control policies and procedures
- Financial reporting, forecasting, and budgeting
- Internal and external audit management
- Cash flow analysis
- Centralized shared accounting services and systems for multi-property entities

Sales and Marketing
-
Experience and presence in the local markets
- Marketing strategy, planning, and implementation
- Brand identity development: facilitation and supervision
- Recruitment of professional sales and marketing personnel
- Development and administration of sales and marketing training
- Advertising, promotion, and direct marketing
- Public relations and corporate social responsibility
- Loyalty and affinity program development
- Development of sales incentive programs

 Revenue Management and E-commerce
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Comprehensive competitive analysis
- Pricing strategy to increase revenues and profitability
- Bespoke revenue forecasting tools
- Distribution solutions
- Website design management and implementation
- Social media and online reputation management

 Information Technologies
-
Property management systems
- Point of sale (POS)
- Sales and catering solutions
- Back-of-house management systems (accounting, stock management, and payroll)
- Networking firewall and security
- Collaborative solutions/e-mail
- Public Branch Exchange (PBX) systems (public telephone switchboard)
- In-room entertainment systems (IP TV, AV solutions in public areas)
- Guest Internet solutions
- Guest request management systems

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